// LEGAL
Privacy Policy
Last updated: 21 October 2026
This policy explains how lead.nest collects and uses personal data when you visit lead-nest.io, fill in one of our forms (including forms shown in our Facebook and Instagram ads), or book a call with us. We process personal data in line with the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data
Avenue Winston Churchill 31, 1180 Brussels, Belgium
Company / VAT number: BE 1028.881.968
Contact: team@lead-nest.io
2. What data we collect
| Source | Data |
|---|---|
| Lead forms (Facebook / Instagram ads, website) | Name, work email, phone number, company name, job title, and your answers to the form questions (e.g. what you sell, team size). |
| Phone calls with our team | Notes on your needs and availability, call date and outcome. Calls may be recorded for quality and training purposes; you are informed at the start of the call and can object. |
| Meeting booking (Cal.com) | Name, email, chosen time slot and any information you add to the booking. |
| Website cookies (only with your consent) | Pages visited, clicks on booking links, browser and device information, collected by the Meta Pixel. |
3. Why we use it and on what legal basis
- To contact you by phone or email after you submit a form, understand your needs and book a meeting: your request and our pre-contractual steps (Art. 6(1)(b) GDPR) and our legitimate interest in answering business enquiries (Art. 6(1)(f)).
- To send meeting confirmations and reminders: same legal basis.
- To measure and improve our advertising (Meta Pixel and Conversions API, including sending back whether a lead was qualified): your consent (Art. 6(1)(a)), which you can withdraw at any time.
- To meet legal and accounting obligations if you become a client (Art. 6(1)(c)).
We do not sell your personal data.
4. Cookies
We only load advertising cookies (Meta Pixel) after you click Accept in our cookie banner. If you click Decline, no advertising cookies are set. To change your choice, clear the cookies and site data for lead-nest.io in your browser; the banner will appear again on your next visit.
5. Who we share it with
We only share data with service providers that help us run our business, under contracts that protect your data:
- Meta Platforms Ireland — ads, lead forms, Pixel and Conversions API
- Our CRM and calling tools — to store your request and call you
- Google (Workspace) — email and calendar
- Cal.com — meeting booking
- Netlify — website hosting
Some of these providers may process data outside the European Economic Area. In that case, transfers are covered by the European Commission's Standard Contractual Clauses or another valid safeguard under the GDPR.
6. How long we keep it
- Leads that do not become clients: up to 24 months after our last contact, then deleted.
- Client data: for the duration of the contract and as long as required by Belgian accounting law.
- Advertising cookies: up to 13 months.
7. Your rights
You can at any time ask to access, correct or delete your data, restrict or object to its use, receive it in a portable format, or withdraw your consent. You can also ask us to stop calling you. Just email team@lead-nest.io; we reply within one month.
If you think your data is not handled correctly, you can file a complaint with the Belgian Data Protection Authority: dataprotectionauthority.be, Rue de la Presse 35, 1000 Brussels.
8. Changes
We may update this policy. The date at the top shows the latest version.